Showing posts with label Dell. Show all posts
Showing posts with label Dell. Show all posts

Monday, April 7, 2008

Dell to sell out to foreign interests


Now this may seem like a bit of a stretch to suggest that Dell would be no more. Only a few years ago Dell was the worlds largest PC maker. This is no longer the case as it's slipped to second behind HP and may soon slip behind other manufacturers. Dell was once a company with second to none service who's agents would give their best effort to try and fix your problem even if it wasn't with one of Dells products. Now with the Introduction of contracts where even the basic troubleshooting expires at the end of your warranty and the use of Dell On Call to force people to pay for things that were formerly free Dell is no better than anyone else for service and worse than some. So why would I say that Dell will sell out to foreign interests? Well recently Dell abandoned their direct to the customer model and just yesterday I learned that Dell would abandon the customization model meaning that you'd be limited in what you can get from Dell just as with other manufacturers. Now I could have understood a limited departure from the direct to customer model, perhaps Dell could have had their products carried at Costco or other members only warehouse stores. The decision to sell at Walmart marked the decision that Dell's products were no longer special and no longer anything more than just an average computer.
I think the loss of the customization model is the final nail in the coffin for Dell within the next year I see them announcing that HP (who yes isn't technically foreign) or Lenovo has agreed to either take over the company or to a "Merger" where the Dell name ceases to be.

Thursday, January 31, 2008

Store Closing Everything MUST GO!!!


I hate to repeat myself but... sometimes there are titles that just seem to be too good to let go of. Dell will close it's Edmonton Call centre in the next 6 months with the loss of 900+ jobs. Dell, it appears, has run up against 2 problems, neither of which it had any real control over. One is the tight labour market in Alberta which has made it difficult to hire and retain employees. The other is the launch of Windows Vista or XP Millennium Edition which has made it difficult to sell PC's. Though to be fair to Vista the fact that computers bought 5 years ago still do 90% of the things a computer bought today do has made a new computer a tough sell. I know my next PC will be a Mac for ease of use and cuteness, besides if I want to play lots of games I'll just fork over 300$ and buy an XBox. But I guess that's life you get hired, you work, then the company/industry goes bust and you move on. Basically if I was one of the other Edmonton Call centres I'd back a truck up across the street from Dell and start taking in resumes. Good Luck to All from Dell It's sad to see the place close.